About Yahoo!
Think about impacting 1 out of every 2 people online—in innovative and imaginative ways that are uniquely Yahoo! We do just that each and every day, and you could too. After all, it's big thinkers like you who will create the next generation of Internet experiences for consumers and advertisers across the globe. Now’s the time to show the world what you've got. Put your ideas to work for over half a billion people.
About Business Unit:
The Yahoo! Operations Center is opening a brand new facility in Lockport, New York, which will serve as the central monitoring organization for Yahoo! worldwide. Our new data center in New York will be one of the greenest, and most energy-efficient in the world. First, it will be powered by one of the cleanest utilities in the country – fed predominantly by renewable hydroelectric power from Niagara Falls. And second, a record 90% of that energy will power the servers. The facility will have a unique building design that we call the Yahoo! Computing Coop (because it looks like something chickens live in), which is angled to take advantage of Buffalo’s microclimate, using 100% outside air to cool the servers.
The Operations Center will be responsible for monitoring and supporting all outage related events. We are looking for highly motivated individuals to drive the resolution of any service-impacting events within the Global Yahoo! Infrastructure. You will play a key role by coordinating operations and engineering teams in order to identify and triage outages, verify service impact to the users, send out status updates, dispatch the appropriate subject matter experts and identify root cause to implement a fix. If you are an individual who thrives on technology and enjoys tackling unforeseeable challenges in order to reduce downtime for the Y! Community and achieve the ultimate sense of teamwork and self accomplishment, we want to hear from you future Yahooligans!
Job Responsibilities:
The primary responsibilities will be monitoring and remediating both systems and network performance through the use of various network management tools and ticketing systems. The NOC Engineer will also be responsible for interfacing with internal/external customers on operational issues by dispatching on-call engineers, facilitating communication and driving resolution to events via standard operating procedures. Additional responsibilities will require running reports, tracking escalations and other key performance indicators and to provide application administration in a 'run time' environment based on root cause and analysis of logs, alerts and various other diagnostic tools. Team playing will play a major role in working effectively with peers to create a positive environment within the team. The ideal candidate will have excellent written and verbal communication skills along with the ability to multitask in order to facilitate the resolution of multiple incidents at any given time with the vision to automate in order to better scale and streamline process.
Minimum Job Qualifications:
- A BS Degree in CS, CIS, MIS, EE, ET, or a related field.
- In depth academic/working knowledge of UNIX/LINUX operating environment with the ability to navigate, manipulate and understand the file structure.
- Experience with Unix diagnostic tools and commands
- Solid understanding of the TCP/IP network environment
- Knowledge of DNS, NFS, TCP/IP and other internet protocols
- Ability to effectively communicate via phone and in writing with both external and internal clients
- An interest and capability in organizational/management skills, capable of effectively handling a fast paced environment with a challenging work load.
- Ability/Willingness to train co-workers and less experienced staff
Preferable Job Qualifications
- Prior experience working in a Technical Call Center, NOC or equivalent environment.
- Certification such as CCNA, RHCT or equivalent are a plus
- Knowledge of languages such as shell and Perl
- Experience working with network management systems and other industry standard NOC tools (i.e. Netcool, Nagios, HPOV, Patrol…)
- Strong organizational skills with ability to multitask in order to handle multiple tasks in a real-time environment
- Effective touch typing for processing critical real time events
- Ability to quickly learn and apply new technologies within a dynamic environment
Yahoo! Inc. is an equal opportunity employer. For more information or to search all of our openings, please visit http://careers.yahoo.com
